Returns and exchanges

1. What is the deadline for making a return?

The term for any return is 15 calendar days from the date of receipt of the order.

2. What do I have to do to return an item?

If you want to return an item purchased through, these must be in their original packaging, without having been used, and if applicable together with their accessories and labels, and must be in perfect condition.

You must follow the following procedure:

Get in touch with us through the email informing us of your sales reference, item (s) to be returned and reason for the return.

You must send the unwanted items in their original packaging to OE Oficina ABRIL 3000 S.L. Plaza de Lasala 1, 5C – 21003 Donostia / San Sebastián, Spain, in the middle of

transport you prefer. The return shipping costs are always borne by the customer.

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3. When and how will I receive the amount of my refund?

After approving the return (the items must be in perfect condition and have all the labels), you will receive the refund in the same payment method that you used to place your order within a maximum period of ten business days.

OE Oficina ABRIL 3000 S.L. reserves the right to reject any return that does not meet any of the conditions mentioned above.

4. How should I do if the amount of my return is incorrect?

We are very sorry that this mistake was made. Please, contact us via email and we will solve the problem as soon as possible.

5.- Can I make a change?

If you want to exchange an item you have to return the item you have received and make a new purchase.

6.- What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, please contact us through the email We will try to solve it in the shortest possible time.

7. Rights.

Regarding the rights that contemplate you as an interested party, according to the European Data Protection Regulation (RGPD) you can exercise the following rights:

Right to request access to your personal data contained in our files. The interested party will have the right to obtain from the data controller confirmation of whether or not the data concerning them is being processed, as well as detailed information about certain aspects of the treatment that is being carried out.

Right to request the rectification of inaccurate data. The interested party will have the right to obtain the rectification of the inaccurate personal data that concerns them or that those that were incomplete are completed.

Right to request the limitation of the treatment in the cases established by the RGPD, in which case, we will only keep them for the exercise or defense of claims.

Right to object to the processing of data. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. We will stop processing the data, except for legitimate, compelling reasons, or the exercise or defense of possible claims.

Right to data portability. In other words, you will have the right to receive the personal data that concerns you, which you have provided to a data controller, in a structured, commonly used and machine-readable format and to transmit them to another data controller.

To exercise your rights, you must send your request to our entity, attaching to the same copy of your ID, passport or other equivalent document proving your identity and, where appropriate, of the person who represents you, through the following means :


Postal address: OE Oficina ABRIL 3000 S.L. Plaza de Lasala 1, 5C – 21003 Donostia / San Sebastián – Spain

Likewise, at any time you can withdraw the consent given without affecting the legality of the treatment by sending your request by the means indicated above, accompanying your request with a copy of your ID or equivalent document proving your identity.

You can exercise the aforementioned rights, addressing the person in charge. To do this, you can use the contact information provided at the beginning of this document. If you wish to obtain additional information regarding the exercise of your rights, you can also contact the Spanish Data Protection Agency.

In the event that you understand that your rights have not been adequately addressed, you may file a claim with the Spanish Data Protection Agency. C / Jorge Juan, 6. 28001 – Madrid.

8. Guarantee of Confidentiality and Security of the automated files.

Taking into account the importance in terms of protection and confidentiality that your personal data require, we inform you that we have adopted all the technical and organizational measures necessary to safeguard their security as required by Royal Decree 1720/2007 that regulates the security measures for automated files containing personal data. However, the user must be aware that Internet security measures are not impregnable.

Oe Oficina may modify these privacy policies to adapt them to the legislative measures or jurisprudence on personal data issued over time, so it requires reading them, each time you provide us with your data through this website.